The shockingly high cost of iPhone X repairs

Paul Kain waits for an Apple store to open Friday, Nov. 24, 2017, at a mall in Anchorage, Alaska. Kain, of Seward, Alaska, was among those hitting the stores for Black Friday shopping the day after Thanksgiving. He was planning to buy a coveted iPhone X at the Apple store. (AP Photo/Rachel D’Oro)

It turns out the steep price of Apple’s latest smartphone model, the iPhone X, comes with equally steep repair costs — with certain fixes surpassing half of the phone’s $1,000 retail value.

Herb “The Consumerman” Weisbaum of NBC News joined host Michael Finney to fill KGO in on just how cringeworthy the numbers are.

According to Weisbaum, the sleek double-sided glass phone costs $279 to repair a cracked screen and $549 for other damages.

Unfortunately, Weisbaum had more discouraging news. Not only is the iPhone X the most expensive phone to repair on the market, it’s also the most breakable, according to reports by San Francisco-based extended warranty company SquareTrade.

SquareTrade scored the iPhone X at a 90 out of a 100 point scale, 10 points higher than the previous top placeholder for the most fragile smartphone, the Samsung 8, with a score of 80. The iPhone 8 Plus came in a few points behind the Samsung 8, at 74, with the iPhone 8 being the most sturdy of the new models at 67.

Listen to the full segment below to find out what Weisbaum recommended consumers do to protect themselves from high repair costs.


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